FAQs

Explore our Frequently Asked Questions for answers about the bottom-line benefits of using ExitPro.

What is ExitPro?

ExitPro is a user-friendly and supremely awesome online Exit Interview software and Separation Management tool. It can be customized to your unique business needs to understand why your best employees leave. ExitPro is scalable, secure, and currently used by organizations with 10 to 30,000 employees on 5 continents (We’re coming Antarctica!). People who use ExitPro often use words like “Cool” and “Wow, that was easy”. When is the last time your HR software did that?

What are the benefits of using ExitPro?

ExitPro does everything for you. You can rely on our expertise and be up and running in 4 minutes. ExitPro provides a valid and reliable template of exit interview questions that increases the likelihood that you get accurate and true responses. Or, you can completely customize your exit interview questionnaire. ExitPro provides legal compliance through documentation of the separation process. ExitPro’s intuitive software requires no additional directions and no extra set-up or download. Additionally, ExitPro provides instant automated delivery of resignation letters, exit interviews, and reminders to employees with its Direct-to-Inbox™ technology.

Find out more about ExitPro benefits.

How can I see a demo of ExitPro?

Contact Us for a demo of ExitPro. Additionally, ExitPro BasicPlus, and Enterprise comes with a free trial so just sign up and start using it.

How do I buy ExitPro?

You can buy Basic, Plus, or Enterprise online using a major credit card. If you have purchased the ExitPro Enterprise or Ultimate package, we encourage you to contact us so we can provide customization. Call us, real people will answer! All ExitPro versions require no downloading and all the features are available online when you need them. When you sign up with Plus, you may want to have your employee data nearby, or just call us, we like doing this.

How does the free trial work?

ExitPro offers a free trial on Basic, Plus, and Enterprise. If you sign up for one of these plans and cancel within 14 days, you will not be charged one penny, pence, or peso. Upgrades from a free account do not qualify for the free 14-day trial. If you upgrade from a free to a paying account you are charged only upon upgrade.

How do I know which version of ExitPro I need?

This depends on how much you want to automate your exit interview program and how much insight you want from your exit interview responses.

ExitPro Basic is ideal for small businesses that only need to do occasional exit interviews. Start sending in 4 minutes, it’s easy.

ExitPro Plus is ideal for mid-size businesses with 100 to 500 employees that need more features and want more powerful reporting.

ExitPro Enterprise and Ultimate are enterprise-class applications built for the needs of large businesses with over 500 employees. It also provides the advanced options for companies that want to completely automate separation processing, need multiple surveys, or non-English languages.

Learn more about our software details here.

Can ExitPro be used by Apple/Macintosh users?

You know it. ExitPro can be used with any computer with access to the internet. We suggest that Macintosh users run ExitPro on the latest version of Safari though previous version is supported.

What is the recommended browser for ExitPro?

Guaranteed compatibility with IE 10.x+, Safari 7.x+, and always the last 12 months of Firefox and Chrome versions. Although ExitPro can be used on other browsers, these will get the best results.

Can I access ExitPro from my Smartphone or PDA?

Yes, you can. As an administrator, it is more powerful using a full screen browser.

What are the system requirements for ExitPro?

There are three system requirements to use ExitPro:

  1. Connection to the Internet,
  2. An e-mail account, and a web browser.

ExitPro is a purely web-based application, and any operating system with the above browsers will work.

Required Browser Settings: In order to successfully use ExitPro, your default settings are probably fine. If things act weird or don’t seem responsive, please ensure that you are using an approved browser and the following features or settings are enabled:

  • JavaScript Support: Required for basic functionality of ExitPro, you must enable JavaScript in your browser to use ExitPro.
  • Dynamic Content Support: Required for displaying some information, often in reporting.
  • Cookie Support: Required for storing basic account settings and options. You must enable cookies in your browser to use ExitPro.
Do I get another free trial if I upgrade?

To provide the most fair system for everyone, a free trial is possible only the first time you sign up for ExitPro.

Are prices fixed per month or are they calculated on a per exit interview basis?

For all paid ExitPro plans, the monthly rate includes unlimited exit interviews and/or separations. Same price if you send 1 exit interview or 1000. ExitPro pricing is based on the features that you want and how many users need to login, not on the number of exit interviews you send or separations you manage. If you have 50+ separations per month, call us, we can probably help with that.

Can we pay in advance and get a discount?

Absolutely. Paying annually is not required, you just get a sweet discount if you do. Depending on the plan you choose, you receive up to 10% off if paying by year. Then you can buy some delicious healthy snacks for your co-workers (but we don’t sell those yet).

What's the deal with ExitPro Promotion Codes?

First, ExitPro pricing is very standard. We never liked the idea that some people pay less for something because they can find coupons better than we can. You can be assured that when we do run promotions, it’s for small upgrades or temporary discounts. The price you pay is the price that everyone pays. We think that feels better than saving $5.

How do I cancel?

If you have to cancel, just call us to deactivate your account and you will not be billed again. If you cancel, you will have complete access to your data up through the date that you have paid. If you have paid in advance, you will have complete access through the end of your payment. Partial usage is refunded in cases of upgrading your plan, and your credit is fully applied to the upgrade.

What does 'Customization' and 'Outsourcing' mean?

For the Enterprise or Ultimate package, we strongly recommend leveraging our in-house expertise with either:

Customization. We can help you build 1 or 20 different exit interviews. We can load years of historical data for you. We will customize your departments, business units, locations and reports for you. And (this is the good part) we can process map your entire offboarding workflow and integrate every task seamlessly into ExitPro. Whoa, this is getting interesting.

Outsourcing means that we will oversee your entire Exit Interview and/or Separation Management process. For an additional fee, Retensa can ensure that your work load is cut to about 15 seconds per separating employee. Seriously? Yes…15 seconds, clocked. All you do is log in, select the employee and the separation date, and we take it from there. We confirm resignation/termination, and use any combination of web-based, paper-based, and voice-based Exit Interviews to collect response data. If we call the employee (which we can do in 9 languages) we then enter that data into ExitPro so it’s always in one place. We ensure that the people in your organization who need to take action when a person leaves (security, recruiting, IT, payroll, etc…) complete their tasks on time. You can continue with your routine and look forward to the reports that will arrive in your Inbox automatically every week, month, or quarter. We also perform deep level data mining and analysis to unearth strengths, issues, and trends every quarter or year.

Can I change plans at any time?

Yes, yes, yes, and it is easy if you follow these steps:
1) Login and click on “Settings” then “Accounts”.
2)Click on the Upgrade option that you prefer. Your set-up charges will only be the difference between what you paid and the current fee. So if you paid to set up ExitPro Plus, and you want to upgrade to ExitPro Enterprise, you are only charged the difference, not the whole new set up fee. If you have a quarterly or annual credit, then the pro-rated amount will be applied to your upgrade. That’s pretty cool, right?

What types of payment can I use?

We accept Visa, Mastercard, and American Express for Basic and Plus. For Enterprise and Unlimited, we can invoice you and payments are due quarterly.

Are there specific instructions or manual available?

An interactive User Guide is available at all times in ExitPro. Additional help is integrated into ExitPro with a context-sensitive information bar at the top of every page, and tool tips are conveniently placed throughout the application. We also have 20+ How-To’s with step-by-step instructions and screenshots for every major feature or function.
Please log in to ExitPro to access your User Guide and How-To’s.

What kind of redundancy or backup does ExitPro provide?

We built redundancy into many levels of the cloud-based system, so that if anything goes down we have a spare resource and your files will still be available. There’s redundancy in the physical cloud infrastructure (power, air conditioning, switches, routers, bandwidth providers, application boxes) and in our software (snapshots of the data, mirrors of the database, clustering, multiple instances, etc). The storage is copied in snapshots and also copied to archives. Retrieval from archives will be done in the event of catastrophic data loss.

How secure is ExitPro?

We take security very seriously. We recognize how important this is with our customers since they trust us to securely store their most private information. Our network infrastructure is both robust and secure. Redundant routers, switches, hardware, and backup systems are employed to ensure high availability of ExitPro. All customer sessions with ExitPro are protected using password authentication and 128-bit SSL data encryption with all paid plans. An enterprise class firewall protects the servers, which are themselves housed in a secure climate controlled datacenter.

What else do the people of ExitPro do? or...How can I get additional employee retention services?

So glad you asked.
ExitPro was created by Retensa, the world’s most passionate employee retention experts. Retensa combines advanced data mining with social science to predict and prevent employee turnover. Retensa is reducing turnover for millions of employees at organizations in over 40 countries. You can find more employee retention strategies from Retensa by visiting the webpage at www.retensa.com. To talk to an employee retention specialist, please e-mail or call us at 212.545.1280 with your toughest question (don’t worry, we can answer it).

How can I get help with ExitPro?

View the full list of ExitPro support options at the bottom of this page, or you can contact us here.

An interactive User Guide is available at all times in every ExitPro plan. Additional help is integrated into ExitPro with context-sensitive information bar at the top of every page, and tool tips conveniently placed throughout the application.Please log in to ExitPro to access your User Guide.

ExitPro Plus

Under 500 Employees
  • Access to Online Help inside ExitPro
  • Send/Receive 24/7 Email Support
  • Online Instant Chat
  • SSL security
  • Direct Phone Support during business hours with really nice people for all your queries and questions for $200/month or$75/incident.
Learn More

ExitPro Enterprise

500 to 2500 employees
  • Access to Online Help inside ExitPro
  • Send/Receive 24/7 Email Support
  • Online Instant Chat
  • SSL security
  • Receive Unlimited access Direct Phone Support during business hours with really nice people for all your queries and questions
  • Customized Training
Learn More

ExitPro Ultimate

Over 2500 employees
  • Access to Online Help inside ExitPro
  • Send/Receive 24/7 Email Support
  • Online Instant Chat
  • SSL security
  • Receive Unlimited access Direct Phone Support during business hours with really nice people for all your queries and questions
  • Customized Training
Learn More

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